ROC Fire and Security are the company that install and service the Fire + Intruder alarm. 

Custodian work on behalf of ROC and they remotely monitor the Fire + Intruder alarms, contacting key holders when an alarm is triggered to alert us to a potential issue on site. 

Both alarms are serviced every 6 months, Maintenance will contact ROC and book in a visit to service the units. Once this process is completed, the certificate of service will be uploaded to Snapfix > Servicing > Certificate. 

ROC can be contacted0161 652 7502(Office hours),07805 720 254 or(Out of Office hours). This is for:

• Issues with your Fire + Intruder alarm
• Broken glass on call points

          This information is available on the venue ‘Fire Evacuation Map’ document located in ‘Health & Safety Site Access > Fire Safety

To update the numbers on your account so it rings current venue managers, email info@rocfire.co.uk over your list of people as follows:

• Add - John Doe: 07894 589 625
• Remove - Jane Doe: 07984 598 025

Testing your Fire Alarm

When testing your fire alarm, you must put the system into test mode so ROC and Custodian know the alarm isn't sounding for an emergency. On your Fire Evacuation Map, you will have instructions to use an automated service, the steps are:

Manager@ email as the username and the your assigned password will be saved on your Dashlane. 

Head to www.smc-touch.co.uk 

Login > Estate > Sites > Click on your venue > Bottom left green button called ‘Test’ > Select duration of test recommended 1 hour > then click the green button in the bottom right to confirm.

This will be confirmed and your panel will be in test. You can then test the fire alarm, silence, reset and back to normal. Once the hour has elapsed, your panel will automatically go back into active mode.